ScoresPulseAn agent that reads every word
your customers write.
Pulse Agent ingests every NPS, CSAT, and CES response. Reads each comment in context. Scores every contact from what they actually said. Then drafts your team's next move — outreach to detractors, tickets for product themes, weekly digests — with the supporting quotes attached as evidence.
Migration ready for teams leaving Delighted.
100%comments
read in context, not keyword-tagged
3outputs
themes, contact health, draft actions
0training
your workspace memory is private
5min
to import a Delighted CSV history
Pulse Agent
Your customers wrote you 487 things last month.
Pulse Agent read every one.
Pulse Agent runs on every NPS, CSAT, and CES response that lands in your workspace. It groups comments into themes with confidence scores, classifies each contact as promoter, passive, or detractor from what they wrote (not just the number they picked), and proposes specific actions — with the supporting quotes attached so your team can verify before sending anything.
Reading comments
26 responses · last 7 days
Themes extracted
- Pricing concerns↑12 · 94%
- Onboarding friction7 · 88%
- Mobile reliability4 · 76%
- Slow support3 · 71%
Memory updated 2 minutes ago
Ask the workspace
@pulse what did detractors say about pricing this week?
12 contacts mentioned pricing. 8 specifically referenced the Q1 increase. 4 are at-risk renewals over $10K ARR.
"The 30% jump came out of nowhere — we're evaluating Survicate."
— sarah@acme.co · NPS 2
Actions this week
4Drafted 8 outreach emails
12mPersonalized to pricing-concerned detractors · ready to review
Opened Linear MOB-247
1hMobile reliability theme · 4 mentions · 2 promoter accounts
Updated contact health · Acme Co
3hPromoter → Detractor · 2 negative comments · $14.4K ARR
Posted weekly digest to #cs-leadership
6h3 themes · 5 at-risk accounts · 12 detractor comments
Reads every comment in context
Semantic understanding of sentiment, intent, and the specific concern behind each response — at the word level. Not keyword tagging, not topic clustering, not a regex over the raw text.
Answers in plain English
Ask "what did detractors say about pricing this week?" in Slack and get a real answer with cited quotes, account names, and the proposed follow-up — all queryable in chat.
Drafts the next move
Personalized outreach emails, product tickets when bug themes spike, weekly Slack digests — every draft proposes the action and ships with cited evidence, ready for your team to approve.
Scores contact health from text
Promoter, passive, or detractor — classified from what people actually wrote, independent of the number they picked. Catches account drift even when the NPS score hasn't moved yet.
Compounding workspace memory
Every comment, theme, and approved action feeds a private memory unique to your workspace. The agent gets sharper at your customers specifically with every survey cycle.
Human approval, every time
Pulse Agent never sends, posts, or files anything autonomously. Drafts queue for your team to review, edit, or reject — with a full audit trail of what the agent suggested and why.
One-click Delighted import.
Drop in your Delighted CSV. We rebuild your contacts, responses, comments, and timestamps exactly as they were — so your NPS trend line doesn't reset on day one.
- Full historical continuity, not a fresh start
- Contacts, scores, comments, and dates preserved
- Runs in five minutes, no consultant required
delighted-export-2023-2026.csv
4.2 MB · 12,847 responses
Restored 12,847 responses across 3 years and 2 months.
NPS history
41 → 58
NPS, CSAT, CES. Nothing else.
Email surveys with signed, single-use links. Responses come back HMAC-verified, then land in the same dashboard your old Delighted scores live in.
- NPS, CSAT, and CES out of the box
- HMAC-verified responses, no spoofing
- Trend charts that include your imported history
Active surveys
3Q2 NPS
Sent to 1,204·38% response
Onboarding CSAT
Sent to 312·64% response
Post-support CES
Sent to 88·71% response
Catch detractors before they churn.
40–50% of detractors churn within 90 days. ScorePulse sends a Slack message and an email the moment a low score lands, so the right person can respond the same day.
- Slack alert on every detractor
- Email digest for managers
- Routes by survey, score, or tag
#cs-alerts
2 min agoScorePulse APP
New detractor — score 2 from sarah@acme.co
“Pricing changes hit us hard.”
Account value: $14,400/yr
Why teams stay
The longer it runs,
the more your workspace knows.
Pulse Agent's memory is workspace-private and compounding. What it learns about your customers stays yours and gets sharper with every survey that comes back.
Speaks your team
Learns your taxonomy, not a generic one
Pulse Agent picks up the way your team labels themes from the way you respond to its drafts. The theme list is yours — refined every week — not a fixed library shipped with the product.
Notices first
Spots at-risk accounts before the score moves
Every comment, every change feeds a private workspace memory. Pulse Agent flags accounts whose tone is drifting downward even when their NPS number hasn't dropped yet.
Institutional memory
Onboards new CS hires in an afternoon
New teammates read what Pulse Agent has written about each account instead of paging through historic surveys. Three years of customer context, surfaced in seconds with the original quotes.
Honest comparison
We aren't trying to be everything.
We're the escape hatch for Delighted teams who want to keep their data and stay sane.
Stop reading detractor comments
at midnight.
The agent already did it at nine. Join the waitlist for early access to your workspace.
One email when access opens. No marketing sequence.